WARRANTY & RETURN POLICY
PERIOD OF WARRANTY
The warranty offered by Expert PC is limited to thirty (30) days from the day the repair is completed*, unless specified otherwise on the Invoice or Work Order. Hardware components are covered through the manufacturer’s factory warranty
(see “Factory Warranty” below).
CONDITIONS OF WARRANTY
The warranty is only for repairs done that are listed on the invoice. The warranty is a carry-in, or in-store warranty. If service is needed on-site, labor charges would apply. The warranty is to replace / repair the items originally
serviced on the invoice. The warranty does not give store credit or cash refund.
WARRANTY
Computer Hardware Warranty: The warranty covers the cost of labor and replacement parts for all hardware related problems. Software and user error related problems are NOT covered.
Viruses: Virus repairs are not covered by the warranty. Each computer is susceptible to viruses and it is the owner’s responsibility to utilize virus protection software. Regardless if the computer was
supplied with virus protection when it was new, Expert PC cannot guarantee that all viruses will be repaired.
Software & Operating Systems: Any software that is on the client’s computer or comes pre-installed with our systems, including the operating system, is not covered by the warranty.
User-caused problems: If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.
FACTORY WARRANTY: The factory warranty is a limited warranty that is offered by the manufacturers of the various computer components and is limited to their specific terms and conditions of sale and their return policies.
OVERCLOCKING
Overclocking is a method of making your CPU, video card, and some other hardware run faster and/or better and is not endorsed by the manufacturers of the item, and therefore excluded from the warranty offered by Expert PC and/or the
manufacturer.
RETURNS
1. No returns for cash or credit will be entertained after seven (7) calendar days from date of invoice – the customer has to ensure that the correct purchase has been made within this seven (7) calendar day period. All returns are
subject to a 15% percent restocking fee and must be in the original packaging with no signs of defects.
2. Only store credit will be issued for new items NOT installed by Expert PC. All returns are subject to a 15% restocking fee and must be in the original packaging with no signs of defects.
3. All USED items are sold as is, no refunds, credit, or exchanges are available.
4. NO Refunds, credit, or exchanges are available for SPECIAL ORDER items. SPECIAL ORDER items are required to be paid in full before the order will be placed.
ELECTRONICS REPAIRS
For all electronics repairs the issue will be assessed and the customer will be notified of cost for repair, at which time the diagnosis charge of $38 will apply unless technicians determine that the item is not cost feasible to repair.
Cellular phones are recommended to be repaired by certified phone repair shops, which we are not. Therefore these repairs will not be performed, unless it is a simple repair and/or the customer assumes all liability. Electronics
repairs come with up to a 30 day warranty, however cellular phone and screen repairs come with NO WARRANTY, written or implied.
ABANDONED DEVICES POLICY
Computers and small electronics repaired at Expert PC and not picked up for 30 days are subject to a $10 a month storage fee. Televisions and large electronics left longet than 7 days are subject to a $10 per day storage fee. Expert
PC is not responsible for goods not picked up after 60 days of check in. Goods may be sold or discarded after 60 days.
PAYMENT PLANS
At this time partial payments, payment plans, or extensions are not permissible.
CONTACT
Customers may call or stop by Expert PC with any questions about the Warranty & Return Policy. Contact information is provided below.
Expert PC
420 N Hughes Blvd. Ste B
Elizabeth City, NC 27909
Phone: 252-338-5612
* Once repairs are completed, the customer will be notified. If computer equipment is picked up thirty (30) or more days after the day of notification, the thirty (30) day warranty will be considered expired.
